Delivery & Returns

Returns -

Please read the returns policy on each individual listing, some of our items are final sale items,due to hygiene purposes ie hair accessories/earrings.

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Custom Sourced pieces and Personalised Items are final sale items and non-refundable as they are made to order.

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Please note: any items purchased under a sale or special offer are final sale items and non-refundable. On the rare occasion you receive a faulty item bought through sale or promotional code this piece will be replaced or exchanged for another item.

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Faulty Items -

Items deemed faulty must be reported to us within 14 days from the delivery date, such items will be replaced once the item has been returned and inspected by us, should the item be out of stock we will offer a store credit against your next order.

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***If the item(s) have been mistreated or damaged they will NOT be replaced nor will a store credit be offered,  we are unable to assume responsibility for any damages of any Grays Jewellery Co item which might incur if not cared for in the way that is stated in the care instructions stated on our care page.

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Links that are pulled apart due to carelessness on bracelets and necklaces will NOT be replaced, we usually request a photo of the item and our supplier will determine if in fact the item is faulty. We clearly state our items are delicate and require care when applying, wearing and removing. 

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If you are purchasing an item which has a stone or multiple stones, please take extra with the setting. We are unable to repair jewellery and if a setting is damaged due to trauma which in turn causes a stone to fall out, we are not liable to replace this item. Settings can be damaged by any applied pressure (eg carrying a heavy item, hitting a hard surface inadvertently with any force or snagging on material.)
 

All items must be returned in the original packaging.

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Exchanges - The Item MUST be returned within 14 working days! Should you need to exchange an item please get in contact with us via email or direct message the Grays Jewellery Co Instagram account. Once the item is received by us and we have confirmed the piece(s) have not been worn, OR show signs of damage OR wear (ie scratches) we will replace the item, should the item be out of stock the buyer will have the option to wait until the next restock or receive a store credit code which they can use immediately to purchase an alternative item.

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It is the buyers responsibility to pay the returns postage fees.

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AfterPay Payments - 

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When using checkout methods such as clearpay and klarna, further information is available including any questions you may have regarding your payment please visit Klarna’s/Clearpays  website or contact their customer service. Additional fees may be applied for late payment. There are new laws regarding afterpay payments taking affect from 1st June 2023. It is the customers responsibility to ensure a full understanding of this payment method. Grays Jewellery Co is not responsible for any late fees incurred due to missed payment. This also applies for Pay Later Paypal.

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FULL DISCLAIMER:

Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at clearpay.co.uk/terms