Privacy Policy

What Information Do We Collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login computer and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, this is so we can ensure our website runs to be best of our ability from a usability perspective. We may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information needed should your choose to save your details), comments, feedback, product reviews, recommendations, and personal profile only with your authorisation.

How Do We Collect Information?

When you conduct a transaction on our website, as part of the process, we collect personal information that you choose to give us such as your name, address and email address. Your personal information will be used for the specific reasons in order to carry out and deliver your order and so we are able to contact you in relation to your order should we need to.

Should you chose to subscribe to our website we will hold your name and email address in our system.

We do this in order to

To provide and operate the services we offer including delivering goods.
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices, discounts and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services
To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix is a company we use and trust in order to build our website and offer safe secure payment on our products. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. This provides you with the safest checkout and card protection possible.
Grays Jewellery Co will never ask for any payment details over Direct Message and Social media platforms.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot any problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Our website platform Wix uses cookies for important reasons, such as:

To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyse the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

If you don’t want us to process your data anymore, please contact us at graysjewelleryco@gmail.com, in which case please allow us 48 hours to remove all of your data and also request wix to remove any data they have in relation to your account.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Should you need to access, correct, amend or delete any personal information we have about you, you are invited to contact us at graysjewelleryco@gmail.co.uk.